Dear Guest!

Our guesthouse awaits you with the following services. Naturally, we also strive to assist you with anything else you may need and to fulfill any requests you may have. Sincerely, The staff of Főnix Panzió Badacsony

Data Protection – The guesthouse will only provide information about a guest’s current, past, or future stay to third parties, including close relatives of the guest, based on the guest’s prior written consent. This prohibition on disclosure does not apply to requests made pursuant to legal regulations. The guest acknowledges that the guesthouse is obliged by law to provide the personal data requested by the inquiring authority, provided that the legal conditions for such disclosure are met. The guesthouse cannot object to data provision based on law, official, or court decisions.

Gift Voucher – Gift vouchers can be purchased upon request. For more information, please contact the reception.

ATM – There is no ATM available at the guesthouse. The nearest ATM where you can withdraw cash is in the center of Badacsony.

Linen – Bed linen is changed once a week. Upon request, we can change your bed linen daily. Please help our guesthouse operate in an environmentally friendly way by only requesting a change when necessary! Please indicate your request at the reception or to the housekeepers.

Baby-Friendly Equipment & Services – Subject to availability, we can provide the following equipment: high chair in the restaurant, portable cot, baby bath, toilet seat reducer, step stool, sports stroller.

Entrance – During late-night hours, you can enter the building using the key provided at check-in.

Check-in – Rooms can be occupied from 14:00. In case of earlier arrival, you may park in the car park if spaces are available.

Security System – A video surveillance and recording system operates at certain points in the building and garden.

Luggage Delivery – Please inform the reception if you require luggage delivery.

Luggage Storage – Upon request, we can store your luggage in a secure place for arriving and departing guests.

Smoking – In accordance with legal regulations, smoking is prohibited throughout the entire guesthouse. In the event that the fire alarm system is activated due to smoking, the cost of the fire department’s call-out will be charged to the responsible party.

Electrical Connection – 220V/50Hz alternating current (AC) is available throughout the building.

Valuables Storage – We provide storage in the guesthouse’s central safe. Please indicate your request at the reception.

Café & Bar – Főnix Kávézó&Bár: Opening hours: 8:00-22:00,

Breakfast – Breakfast can be ordered and paid for at the Bar in the guesthouse’s dining room. There are several options to choose from. We provide information on the current selection every morning.

Payment Methods – At our guesthouse, you can pay with cash, debit and credit cards, Széchenyi Recreation Card (Otp, K&H, MKB), and gift vouchers issued by the guesthouse.

Heating, Cooling – Rooms are equipped with individually controllable thermostats where you can set your desired temperature. If you have difficulty operating the panel, please contact the reception. In summer, during hot weather, for health reasons, we do not recommend setting the temperature more than 6°C lower than the outside temperature.

Hairdryer – Can be requested at the reception.

Pets – The guesthouse does not accommodate pets.

Internet – Wi-Fi is available in the rooms and throughout the building. The Wi-Fi password is: badacsony

Maintenance – If you encounter any equipment or facility in the guesthouse that requires repair, is damaged, inoperable, or not functioning correctly, please inform the reception.

Check-out – Your room is available until 10:00 on the day of departure. Please arrange any late check-out requests with the reception.

Cancellation – General cancellation policy: free of charge until the 8th day prior to arrival; 40 % of the accommodation fee is payable up to the 7th day prior to arrival; 100% of the accommodation fee is payable for cancellations made within 24 hours of arrival.

Complaints, Feedback – If you have any complaints or feedback during your stay, please inform the reception or the manager of the relevant department!

Parking – Parking is available in two locations. The guesthouse can be approached from Egry Sétány, where the lower road section functions as a car park, and guests arriving from Római út can park in the entrance courtyard. Cameras are installed at the courtyard parking area, whereas the parking section on the lower road is not guarded.

Pillow – If needed, please inform the reception of your request for an extra pillow.

Currency Exchange – There is no currency exchange service available at the guesthouse.

Toiletries – Toothbrushes, toothpaste, as well as mini razors, combs, and sewing kits are available for a fee if needed. Please inquire at the reception.

Programs – You can inquire about programs and events at the reception.

Reception – The reception is open during specified hours, from 8:00 AM to 8:00 PM. An on-call service is available 24/7 at the following phone number if needed: 0630/9684172

Radio – Satellite and local radio stations can be accessed via the TV set.

Cleaning – Daily cleaning is provided at the guesthouse.

Blankets – For special requests, please call the reception.

Lost and Found – Please inquire at the reception regarding any lost or found items at the guesthouse.

Telephone – If necessary, calls can be made from the reception’s mobile phone.

Television – You can find information about TV programs in the TV menu. Radio and international channels are also available.

Towels – White room towels: room towels are changed on the third day. Daily towel change is also possible if you clearly indicate it after use (by placing the towel on the floor). Please help our guesthouse operate in an environmentally friendly way by only requesting a change when necessary!

Fire and Emergency – The escape route can be found on the inside of your room’s entrance door.

Newspapers – Magazines are available in several areas of the guesthouse.

On-Call Service – Our on-call phone number: 0630/9684172

Iron – An iron and ironing board are provided upon request. Please indicate your need at the reception.

 

To ensure the peace and quiet of our guests, young children, and neighbors, we kindly request that between 22:00 and 08:00, music and lively conversations are kept at a suitably moderate volume within the guesthouse.

Guests may receive visitors in the guesthouse after prior arrangement with the reception, exclusively in the common areas. Visitors remaining beyond opening hours will be charged the current accommodation fee!